Privacy & Confidentiality Policy

Your privacy and data security are our top priorities

Last Updated: January 2024

Effective Date: January 1, 2024

Introduction

Laminar Logistics LLC ("we," "us," or "our") is committed to protecting the privacy and confidentiality of all information entrusted to us. This Privacy & Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our freight transportation services or visit our website.

By engaging our services or accessing our website, you agree to the terms outlined in this policy. If you do not agree with these terms, please do not use our services or access our website.

Information We Collect

Business Information

We collect business-related information necessary to provide freight transportation services:

  • Company name and business contact information
  • Shipping and receiving addresses
  • Contact person names, phone numbers, and email addresses
  • Billing and payment information
  • Freight details (weight, dimensions, contents description)

Operational Data

  • GPS tracking data for delivery vehicles
  • Delivery confirmation and signature records
  • Communication records (emails, phone calls, messages)
  • Transportation documents and bills of lading

Website Usage Information

  • IP address and browser type
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies
  • Referring website information

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

To provide, maintain, and improve our freight transportation services, including route planning, delivery scheduling, and tracking.

Communication

To communicate with you about shipments, service updates, scheduling changes, and customer support inquiries.

Billing and Records

To process payments, maintain accurate records, and comply with tax and financial reporting requirements.

Safety and Compliance

To ensure safety, security, and compliance with transportation regulations and industry standards.

Business Improvement

To analyze service performance, identify trends, and improve operational efficiency and customer satisfaction.

Information Sharing and Disclosure

We do not sell or rent your personal or business information to third parties. We may share information in the following circumstances:

  • Business Partners:

    With Amazon and other authorized fulfillment network partners as necessary to complete deliveries and maintain our partnership obligations.

  • Service Providers:

    With third-party service providers who assist us in business operations (payment processors, IT services, etc.), bound by confidentiality agreements.

  • Legal Requirements:

    When required by law, regulation, legal process, or governmental request, including DOT and transportation authority compliance.

  • Safety and Security:

    To protect the rights, property, or safety of Laminar Logistics, our customers, or others, or to prevent fraud.

Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Secure, encrypted data transmission and storage
  • Access controls limiting employee access to necessary information only
  • Regular security assessments and updates
  • Employee training on data protection and confidentiality
  • Firewall and anti-malware protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain robust protection measures.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

  • Transactional Records: Maintained for 7 years in accordance with tax and business record requirements
  • Transportation Documents: Retained per DOT regulations (minimum 3 years)
  • Customer Communications: Kept for the duration of our business relationship plus 2 years

Your Rights

Depending on your location, you may have the following rights regarding your information:

Access:

Request access to the personal information we hold about you

Correction:

Request correction of inaccurate or incomplete information

Deletion:

Request deletion of your information (subject to legal retention requirements)

Data Portability:

Request a copy of your information in a structured, machine-readable format

To exercise these rights, please contact us at support@laminarlogistics.org. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Children's Privacy

Our services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

Policy Updates

We may update this Privacy & Confidentiality Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions or concerns about this Privacy & Confidentiality Policy or our data practices, please contact us:

Laminar Logistics LLC

Privacy Officer

1400 N Harbor Blvd Ste 640, Fullerton, CA 92835