Return Policy

Overview

At Laminar Logistics LLC, we are committed to providing exceptional freight transportation services. This Return Policy outlines our procedures for handling service adjustments, claims, and disputes related to our freight services.

As a freight transportation company operating under NAICS code 484110 (General Freight Trucking, Local), our return policy differs from traditional retail returns and focuses on service quality, delivery accuracy, and cargo handling standards.

Service Guarantee

We guarantee professional freight transportation services that meet or exceed industry standards. Our commitment includes:

• On-Time Delivery:

  We strive to meet all scheduled delivery times and will notify customers promptly of any delays beyond our control.

• Safe Cargo Handling:

  All freight is handled with care according to industry best practices and safety protocols.

• Professional Service:

  Our experienced team of 60+ drivers provides courteous and professional service at all times.

Claims for Damaged or Lost Freight

If you believe your freight has been damaged or lost during transportation, please follow these procedures:

Reporting Timeline

• Visible Damage: Must be noted on the delivery receipt at the time of delivery and reported within 24 hours
• Concealed Damage: Must be reported within 5 business days of delivery
• Lost Freight: Must be reported within 48 hours of scheduled delivery time

Required Documentation

• Original bill of lading or shipping documents
• Photographs of damaged items or packaging
• Detailed description of damage or loss
• Invoice or proof of value for damaged/lost items
• Delivery receipt (if applicable)

Claims Process

Service Credits and Refunds

In cases where our service does not meet agreed-upon standards, we may offer:

• Service Credits: Applied to future shipments for minor service issues
• Partial Refunds: For delayed deliveries or service failures
• Full Refunds: In cases of complete service failure or cancellation prior to pickup

Limitations and Exclusions

Our liability is limited and does not cover:

• Delays caused by weather, natural disasters, or Acts of God
• Damage due to improper packaging by the shipper
• Pre-existing damage not documented at pickup
• Delays caused by customer-related issues (incorrect addresses, unavailable receivers, etc.)
• Consequential or indirect damages